Operations you can see every morning

The same second brain watches the work itself. It joins your help desk, timesheets and books, so you know whether yesterday was a good day, where every job is, and what your customers are really waiting for.

What we do

From the bench to the customer

Every morning

The production report

One page before the workshop opens: units out against orders in, a good day or not and why, output per technician hour, timesheet gaps by name, wait times and the backlog.

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Live

The production dashboard

Every technician’s scoreboard against a fixed target, the honest date for any customer’s unit, and every open order with whose move it is.

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Customer service intelligence

Find your real bottlenecks

Every customer email and call is read and sorted by what the customer actually needs. The bottleneck is rarely where the team thinks it is: often the same question asked again and again because nobody could give a date.

Customer service · last 4 weeksWhat customers are writing in about

every email and call
sorted by what the customer needs

Customers asking	Share of contacts	vs 4 weeks before	First replytypical	What fixes it
Where is my unit, when will it be back?	38%	+9 pts	5 h	Give the turnaround date up front
Will it fit my vehicle?	21%	+1 pt	3 h	A fitment check on the product page
How do I send it in?	14%	−2 pts	2 h	Shipping steps in the order email
It still does not work	11%	steady	6 h	Straight to a technician, not the inbox
Everything else	16%	steady	4 h	—

Illustration from client work, figures changed. Here two in five contacts were customers chasing a date: the dashboard’s turnaround dates answer them before they ask.

Bring us one operations problem, from “why is the backlog growing?” to “what do we tell customers about dates?”, and we will show you where the time really goes.

Back to Marketing Bring us one problem to solve