The workshop, live

Jobs finished, warranty repairs and activities closed, for everyone on the bench. Week of 5 Oct, to date: weekday 2 of 5.

Targets are fixed: leave and company holidays lower them, nothing else does. A week’s share is spread evenly over its weekdays, so “expected by now” is fair on a Tuesday. A ticket reopened because the customer replied is its own column and never counted inside open work.

What is waiting on the team

When we expect to start, finish and get a unit back to the customer, for any active ticket and for any product sent in today. Measured from the workshop’s own finished jobs, in working days.

If a unit arrives today, Tue 6 Oct

Typical = half of recent jobs of that kind were finished faster, half slower. 4 in 5 = four out of five were finished by then. Weekends and company holidays are skipped in every date; back with the customer assumes it ships the day it is finished and goes overnight. A ticket that has already waited longer than almost every recent job of its kind gets no date: the page says to ask the technician.

Every paid-for order that has not been finished and invoiced yet, with whose move it is, how old it is, and the ticket behind it. Management only

A sample of rows. Age = days since the order was paid for. Whose move comes from the ticket’s status on the help desk: waiting on us = the unit is here and the work is outstanding; waiting on the customer = the unit or the intake form has not arrived; unclear = a status that names neither side, which is itself a job for someone.